For Sellers

      1. How does selling on Rainbow Bazaar work?
        1. Selling on Rainbow Bazaar is easy. First you register as a seller on the portal. Post onboarding, list the products that you want to sell. Customer sees your product and makes a purchase. You will receive a notification in the seller panel. You deliver the product to the customer and confirm order status on the panel. Pride Circle then actualises the delivery and will remit the funds into your bank account as per the timelines.
      2. What products can I sell on the Rainbow Bazaar platform?
        1. You can sell both products in any category on Rainbow Bazaar. However, the below mentioned products are restricted from sale on the platform.
          1. Coins and Paper Money Collectibles
          2. Alcohol
          3. Animals & Animal Products
          4. Currency, Coins & Cash Equivalents
          5. Dietary Supplements
          6. Drugs & Drug Paraphernalia
          7. Weapons
          8. Gambling & Lottery
          9. Hazardous and Dangerous Items
          10. Human Parts & Burial Artifacts
          11. Stolen Property & Lock Picking Devices
          12. Medical Devices and Accessories
          13. Offensive Products
          14. Plastic and Thermocol
          15. Postage meters and stamps
          16. Recalled Products
          17. Tobacco & Tobacco-Related Products
          18. Sexual or illicit services
      3. How to register myself as a seller?
        1. Please click on the link below to get registered.

www.thepridecircle.com/universe/seller

      1. What are the documents needed to register as a seller?
        1. Your business details. – Name and Address.
        2. Your contact details – Email and Phone Number.
        3. Tax Registration Details (PAN and/or GST).
      2. What if I do not have GST?
        1. While there are benefits of having a GST registration, you can still list your products on our platform without one. If you would like our assistance in getting GST registered, please click on the link below to apply for Pride Circle’s Seller Assistance Program.

https://bit.ly/3rALcZr

      1. Do I need to have a website to sell?
        1. No, you do not need to have a website to sell on the Pride Circle’s Rainbow Bazaar.
        2. However, it would supplement your revenue streams to have a website or social media presence.
      2. What are the image guidelines to list a product?
        1. Please click the link below to check for the guidelines.  
        • https://shop.thepridecircle.com/guidelines-upload-photos/
      3. What are the charges to sell on Rainbow Bazaar?
        1. Pride Circle does not charge any commission or listing fees.
      4. Who maintains the stock of the products?
        1. The seller is responsible for maintaining the stock.
      5. Who ensures the delivery of the products to the customers?
        1. The seller has to ensure and facilitate a timely delivery of the products.
      6. Who pays for the delivery fee?
        1. The buyer is charged for the delivery fee.
      7. Does Pride Circle arrange for delivery pickup?
        1.  No, delivery has to be arranged by the seller. 
      8. When is the payment processed?
        1. The payment will be processed every 15 days. Please refer Vendor Agreement for details.
      9. How is the payment processed?
        1. The seller has to raise an invoice on Pride Circle once products are shipped.
        2. The payment will be directly transferred to the account specified during seller registration/on the invoice.
      10. How to change any of the details furnished earlier?
        1. Please write to rb@thepridecircle.com with the details of the changes needed.

For Buyers

      • Can I return/cancel products/services purchased on Rainbow Bazaar?
        1. Yes, you can if the below conditions are met.
          1. If you’ve received them in a condition that is damaged or corrupted
          2. Has missing parts or accessories
          3. Defective or different from its description on the product detail page
      • How can I initiate return?
        1. You may request returns for items you buy from sellers listed on the Pride Circle marketplace by the option available in the panel; that are within the return window, except those that are explicitly identified as not returnable on the product detail page. To know about the return policy, please visit the link below. 
        •     https://shop.thepridecircle.com/return-refund-cancellation/
      • What is the return criteria?
      1. Following are the return guidelines:
                • – Your address and the item that you wish to return must be eligible for return
                • – If the return is not eligible for Pickup, a Self-Return option will be given
      1. When will I get the refund?
        1. All refunds would be processed within 30 days from the date of receipt of the complaint.
      2. What is the cancellation fee?

        1. While we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. To know more, click on the below link 

        • https://shop.thepridecircle.com/return-refund-cancellation/
      3. Who pays for the delivery fee, transaction fee or any other arrears?
        1. Delivery fee, transaction fee or any other arrears are to be paid by the buyer.